FAQs

We are committed to providing fast and efficient order processing for our customers. All standard items are typically shipped within 7-15 business days ( including the time to verify your information ; excluding holidays ). For custom-made items, due to production requirements, the shipping time may be extended to 15–30 business days, depending on the product specifications as stated on the product page. Once your order has been shipped, we will send you detailed tracking information via email, so you can monitor the status of your package at any time.For more information, please refer to our full Shipping Policy.

Currently, we primarily provide shipping services within the United States, Canada, and Europe, and we are continuously expanding our international logistics capabilities.
If you have lighting procurement needs in other countries or regions, please send your detailed shipping address and product list to info@sayunixa.com.
We will assess the shipping feasibility and provide you with a tailored logistics solution and quotation accordingly.

Yes, we specialize in premium lighting customization. Whether you need tailored dimensions, finishes, materials, color temperature, or installation methods, we can provide fully customized lighting solutions for both residential and commercial projects, including hotels, restaurants, and offices.

To inquire about custom services, please email us with the following details:

• Project type and space dimensions
• Style preferences or reference images
• Desired delivery timeline

Our customization specialist will get back to you within 24 hours to assist with technical details and quotation.

Your satisfaction is our top priority. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt and provide the following:

Order number

• Description of the issue
• Clear photos or videos of the product

We will respond within 24 hours and offer solutions such as returns, exchanges, or replacement parts as applicable. Please note that we do not accept returns for:

• Custom-made or personalized items (unless defective)
• Items that have been installed or are not in original condition
• Requests submitted after 7 days of receipt

For more information, please refer to our full Return Policy.

We provide LED light sources as complimentary gifts with most of our fixtures. If you require a different type of light source, we also offer compatible bulb options available for separate purchase. We recommend selecting bulbs based on the specifications of the fixture you purchased.
If you have any questions, feel free to contact our customer service team for personalized recommendations.

We currently accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay / Google Pay
• Installment Payment Services (such as Afterpay and others, where available)
  (such as Afterpay and others, where available)

All transactions are processed through secure encrypted channels and are handled by trusted global payment platforms, ensuring the utmost security of your payment information.
We do not store any of your card or account details on our servers.

Absolutely. We welcome strategic partnerships and long-term collaborations. We offer:

• Bulk purchasing discounts
• OEM/ODM custom manufacturing
• Lighting support for commercial projects
• Dealer/showroom partnership programs

Please send your company profile and cooperation intent to info@sayunixa.com, and our business development team will get in touch within 1 business day.

You can reach us through the following channels:

• info@sayunixa.com (recommended; replies within 24 hours)
• Contact Us
• +1 213-849-3900 (Business Hours: Mon–Fri, 09:00–17:00 PST)
• Our dedicated team is here to assist you with professionalism and care.