SHIPPING POLICY

Our office is based in the United States, and our manufacturing facility is located in China. Your order may be shipped from our warehouses in the U.S., China, or Europe.

If the U.S. and Europe warehouses are out of stock, the item will be shipped from China.

We currently operate three main warehouses globally. As we also sell offline, inventory updates on our website may not always be real-time. Please contact us for accurate stock availability.

Standard products: Ship within 7-15 business days ( including the time to verify your information ; excluding weekends and holidays ).

Custom & project orders: May take 15–30 business days depending on production time.

Tracking info will be emailed once the order is shipped.

Within 24 hours of your purchase, we will send you an email to confirm the product details and shipping information.

Please check your inbox and reply to confirm. We will wait up to 7 business days for your response.

If no reply is received within 7 days, we will proceed with the shipment as scheduled, assuming the details are correct.

During peak seasons or public holidays (such as New Year, Christmas, or Chinese New Year), production and shipping may be slightly delayed.

We recommend placing your order early to avoid unnecessary waiting.

If delays occur, we will keep you updated via email with the latest status.

We currently ship to the United States, Canada, and most European countries.

If your region is not available at checkout, please email your full shipping address and product list to info@sayunixa.com.

We will assess the shipping feasibility and provide you with a tailored shipping solution.

We work with leading global carriers including DHL, FedEx, UPS, and other regional logistics providers.

Based on your location and the type of product purchased, our system will automatically select the most suitable shipping method to ensure safe and efficient delivery.

Standard orders include free shipping by default, with exceptions for remote areas as defined by our carriers.

If your address is considered remote, we will contact you via email to confirm and inform you of any additional delivery charges. If you choose not to pay the remote area fee, your order will be canceled and fully refunded.

For custom, bulk, or project-based orders, shipping fees will be quoted separately or clearly included in the total order price.

Most of our orders include all applicable taxes, but this depends on your local regulations.

Some international shipments may be subject to import duties, VAT, or other applicable taxes imposed by the destination country. If any such charges apply, we will notify you via email for confirmation before proceeding.

Please note that in certain regions, these fees must be paid by the recipient upon delivery. They are not included in the product price or shipping cost.

Once shipped, the estimated delivery times are:

United States, Canada, and Europe: 3–4 weeks

Other regions: Varies depending on destination and customs clearance

Please note: The times above are for reference only. Actual delivery may be delayed due to customs processing or remote area delivery.

Once your order is shipped, a tracking number will be sent to you via email.

You can track your package in real time through the carrier's website or the link provided in the email.

If you're unable to check the tracking yourself, feel free to email us and we’ll be happy to update you with the latest shipping status.

To ensure your package’s safety, we recommend that the recipient or an authorized person signs for the delivery and inspects the outer packaging upon receipt.

If serious damage is found due to shipping, please take clear photos and contact us via email within 24 hours of delivery. We will assist you in communicating with the carrier for a compensation claim.

Please note: You are responsible for filing the claim with the shipping company—not with us.

If the outer packaging is intact but the product inside is damaged, we will take full responsibility and either send a replacement or cancel the order with a full refund.

Please ensure that your shipping address is accurate when placing your order.

If a package is returned due to an incorrect address, missed delivery, or refusal to accept the parcel, any additional charges will be the customer’s responsibility. We are not liable for lost, misdelivered, or delayed packages caused by address errors.

Address changes are not guaranteed to be successful. Carriers may charge a fee for address modification, and additional redelivery fees may apply if the new address is significantly different.

If you ask us to contact the carrier on your behalf, we will send you an invoice for the applicable charges, which must be paid before proceeding. If you change the address directly with the carrier and they issue additional charges, we will send an invoice for reimbursement. Although fees are collected by us, the full amount will be paid to the carrier on your behalf.

We sincerely appreciate your understanding. While we take full responsibility for our own errors, we cannot be held liable for issues beyond our control.