RETURNS & REFUND POLICY

1. Regular Products (Non-Customized)
You may request a return or exchange within 30 days of receiving the item.
Items must be in brand-new, unused condition with original packaging, accessories, manuals, and tags intact.
All returns must include original order information (such as order number and purchaser’s name).

2. Customized Products (e.g., project customization, personalized color/size orders)
No returns or exchanges are accepted without reason. Please confirm all details before placing your order.
If there is a manufacturing defect or shipping damage, please report the issue within 48 hours of receiving the product to request a replacement or refund.

3. Discounted/Promotional Products
Sale items are only eligible for return or exchange if defective or incorrectly shipped. Returns due to personal reasons are not accepted.

1. Return requests made after 30 days of delivery.

2. Items that have been used, installed, altered, or returned without original packaging.

3. Missing accessories, documentation, or tags.

4. Customized orders with no quality issues.

5. Unauthorized or unsolicited returns.

6. Returns based on subjective preferences (e.g., color variation, change of mind).

7. Non-returnable items including gift cards and digital/downloaded products.

8. Returns caused by misunderstandings about non-discounted items (e.g., assuming an item should be discounted despite no promotion being clearly offered).

9. Orders with a total purchase amount exceeding $3,000.

For items that do not meet our return and refund policy, you will be responsible for the return shipping costs. We reserve the right to deduct up to 70% of the shipping and service fees from your refund amount.

Submit a Request: Contact us at info@sayunixa.com within the return period with your order number, reason for return, and photos if applicable.

Review & Approval: We will respond within 2 business days with approval status and return instructions.

Return Shipment:
Items must be shipped using a trackable courier.
Products must be securely packaged to prevent further damage.
Unless due to quality issues or errors on our part, return shipping fees are the customer’s responsibility.

Inspection & Refund:
Upon receipt of the returned item, we will inspect it within 5–7 business days.
If approved, a refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.

1. If you would like to exchange an item (e.g., for a different color or size), please follow the return process and specify your exchange request in the email.

2. Exchanges are subject to stock availability and the return eligibility of the original item.

3. Please note that all shipping costs for exchanges, including return and resend fees, must be borne by the customer. Upon receiving the returned item, we will inspect its condition. If the item does not meet the exchange requirements, we will return the package to you, and you will be responsible for the shipping cost of the return.

To avoid unnecessary inconvenience, please confirm your desired style carefully before placing an order.

1. If you receive an item that has been damaged during transit:

2. Please contact us via email at info@sayunixa.com within 48 hours of delivery, and include clear photographs of the damage and the outer packaging.

3. Requests submitted after the 48-hour window or without sufficient evidence may not be accepted.

4. As the recipient, you also hold responsibility for initiating a claim with the shipping carrier; however, we will assist you in communicating with the logistics provider to pursue compensation.

5. For cases of severe damage caused during shipping, we will offer a free replacement or a refund, provided that a reasonable claim has been successfully processed with the carrier.

During public holidays or peak shopping seasons (such as Christmas, New Year, or Black Friday), order processing and return handling may be slightly delayed.

We will provide notice on our website or via email where possible and appreciate your understanding.

The return address will be provided upon approval of your request.

Please do not return any items without prior authorization, as this may result in processing delays or rejection of your return.

1. Refund Process
Once your refund request is approved, the amount will be processed and returned to your original payment method (e.g., credit card or third-party payment platform) within 7–14 business days.
Please note that actual refund times may vary depending on your bank or payment provider. For precise information, we recommend contacting them directly.

2. Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please follow these steps:
– Double-check your bank account or payment statement;
– Contact your credit card company to verify if the refund has been posted;
– Reach out to your bank to confirm if there are any processing delays;
If you have completed the steps above and still have not received your refund, please contact us at info@sayunixa.com and we will assist you further.

3. Order Cancellation Policy
You may cancel your order within 24 hours of confirmation for a full refund.
After 24 hours, if the order has not yet been shipped, cancellation is still possible, but a service fee may be deducted. This fee covers administrative processes already completed, including printing shipping labels, order documentation, product packaging, and re-shelving.
If the order has already been shipped or is in the process of dispatch, cancellation is not possible.

Statement on Unauthorized Chargebacks or Payment Disputes

At Sayunixa, we operate with the highest standards of integrity and are committed to delivering premium lighting products and services to customers worldwide. We value every customer and appreciate your trust. However, we take unauthorized or malicious chargebacks very seriously. Any payment disputes filed with banks or credit card providers without prior communication with our team may be deemed fraudulent, and we reserve the right to take legal action to protect our legitimate interests.

1. Disputes Filed After Shipment but Before Delivery
If a customer initiates a chargeback or refund dispute after the order has been shipped but before it has been delivered, without contacting us first, such actions may constitute a violation of our terms and potentially local laws. We will submit relevant logistics and transaction records to the payment provider and attempt to resolve the matter directly with the customer. In cases of severe misconduct or financial loss, we reserve the right to initiate legal proceedings in the customer’s jurisdiction.

2. Disputes Filed After Delivery Without Returning the Product
If the customer has received the goods but fails to initiate a return in accordance with our Return Policy, and instead submits a chargeback or refund request to their bank or credit card provider, this behavior is a clear breach of our policies. We will submit delivery confirmation, communication logs, and order documentation as evidence and reserve the right to pursue recovery through legal means.

3. Disputes Based on Non-Quality Issues After Acceptance
In cases where the product has been accepted and not returned, and the customer claims issues such as “not original,” “slight color difference,” or other subjective non-quality reasons as a basis for chargebacks, such claims may be considered fraudulent. We will treat these matters seriously, submit all necessary documentation, and retain the right to seek compensation through legal channels for any losses incurred.

At Sayunixa, we strive to confirm all product details with you before order placement, and we strongly encourage you to ask questions or request clarification in advance. Should you have any concerns after receiving your order, please contact us directly — we are always committed to providing responsible and timely support.

We kindly ask all customers to engage in open and honest communication. Filing unjustified disputes without attempting to resolve the issue with us first may cause unnecessary delays, costs, and reputational harm. In such cases, we will pursue our legal rights and seek compensation as necessary to protect Sayunixa’s business integrity and reputation.

If you wish to request a return, report an issue, or clarify the policy, feel free to reach out via:

Email: info@sayunixa.com

Business Address: 30 N Gould St #43094, Sheridan, WY 82801, USA

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)

We will respond within 24 hours.